Returns & Refunds

We hope you love our tea as much as we do but if for any reason you are unhappy with your purchase and would like to return the product for an exchange or refund please email us at hello@princeandsonstea.com.  We are a small team but will use all reasonable efforts to respond to you within two working days.  

1. Can I make a return to you?

   1.1 Please notify us within 14 days of receiving your order if you would like to return an item.   The item must be returned to use in the condition as supplied to you so please repack it with care using all of the original packaging or a suitable alternative.  As the goods are your responsibility until they reach us please ensure you package your return to prevent any damage to the items or boxes.  This does not affect your statutory rights.   

   1.2 You will be given the option to have the item replaced (if available) or to be refunded through the payment method used by you when purchasing the goods.  Replacements will be issued upon our receipt of the returned goods. Items must be returned in their original condition with all packaging and documentation. You are responsible for the return package and all associated posting costs unless you received such items damaged. The items need to be received back to us within 28 days of receipt of the package by you.   We do advise that you obtain a certificate of posting from the Royal Mail in case the parcel (for whatever reason) fails to reach us.  

   1.3 We will use all reasonable efforts to issue a refund within 10 working days but, in any event, no later than 30 calendar days after receipt of the returned goods.  We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

   1.4 Please note that refunds on items bought as gifts can only be issued to the original purchaser.  If you decide to exchange an item then unfortunately we cannot stop the original purchaser from knowing.  

2. Can I cancel my order? 

   2.1 You have the statutory right to cancel your order at any time prior to your order being processed.  Please be aware that orders are usually processed on the same day they are received.  Please email hello@princeandsonstea.com with your address and order reference number. 

   2.2. Under the Distance Selling Regulations you also have the statutory right to withdraw from the order at any time after it has been dispatched but you must notify us within 8 working days of receipt of the items.  Please email hello@princeandsonstea.com with your address and order reference number.  

   2.3 Items must be returned in their original condition with all packaging and documentation.  The items need to be received back to us within 28 days of receipt of the package by you.   We do advise that you obtain a certificate of posting from the Royal Mail in case (for whatever reason) the parcel fails to reach us.  

   2.4 We will use all reasonable efforts to issue a refund within 10 working days but, in any event, no later than 30 calendar days after receipt of the returned goods.  Please note that you are responsible for the return package and for all postage costs and we regret that additional costs such as express delivery and gift-wrapping cannot be refunded.